Q: What is the wholesale order minimum?
A: The order minimum for the US and Canada is $150. The international minimum is $335.
Q: Can I sell MantraBands on my online store?
A: Yes, you can sell up to 10 approved mantras online. Accounts must work with us for at least 6 months and be in good standing. If you qualify, please reach out to us at firstname.lastname@example.org with your list of 10 mantras, and we'll review your list for approval.
Q: Can I make changes to my order?
A: We will do our best to catch your order and make requested changes, but cannot guarantee any changes can be made. Please reach out to us at email@example.com with your order number and put URGENT in your email title to request order changes.
Q: How do I place a custom order?
A: Custom orders for individual or bulk orders can be placed here. Minimum quantity for bulk pricing is 30 per mantra, with at least 10 per color. To place a custom order, please reach out to us at firstname.lastname@example.org with your mantras, colors, and quantities.
Q: What is your return/exchange policy?
A: We allow returns of up to 10 bracelets every 6 months. Items must be in original packaging, and cannot be discontinued. There is a 15% return processing/restocking fee for all wholesale returns. Please reach out to us at email@example.com for a return form and shipping address.
Q: What shipping options do you offer?
A: We offer UPS Ground, USPS Priority, and UPS 2-Day shipping for domestic orders. International orders ship via DHL. Available rates and options depend on your location and order total.
Q: How long do orders take to ship out?
A: Wholesale orders process and ship out within 2 business days.
Q: Can I bill to my UPS/FedEx account?
A: At this time we are not able to keep UPS or FedEx shipping accounts on file for our wholesale accounts. We offer free UPS shipping on domestic orders over $500, and free UPS 2-Day shipping for orders over $1250.
Q: What currencies do you accept?
A: All payments are in US Dollars.
Q: Do you offer Net Terms?
A: Yes, after 6 months and with at least 3 credit references. For more information, please reach out to us at firstname.lastname@example.org.
Q: Is payment secure?
A: No card information is ever saved at MantraBand and it remains the private property of the card holder at all times before, during, and after the product purchase.
We at MantraBand take active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. MantraBand does NOT keep credit card information on record.
Q: What forms of payment do you accept?
A: We accept all major credit cards such as Visa, MasterCard, American Express, and PayPal.